Sophie Clyde-Smith Limited (“us”, “we”, or “our”) operates the www.sophieclydesmith.com website (the “service” or “our Website”).

We respect your right to privacy and will only process personal information you provide to us in accordance with the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 as revised by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, and other applicable privacy laws.

We will not use or share your information with anyone except as described in this Privacy Policy.

1. Controllers of Personal Information

Any personal information gathered and provided to Sophie Clyde-Smith Ltd is controlled by Sophie Clyde-Smith Ltd.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us at any time by any of the following means:

Phone us at: +44 (0)7946 146 055
Email us at: [email protected]
Write to us at: Sophie Clyde-Smith Ltd, 97a Cambray Road, Balham, SW12 0ER

2. When do we collect information?

We collect information from you when you register on our website, purchase a ticket to a Sophie Clyde-Smith Ltd event, subscribe to our newsletter or enter information on our site.

3. The personal information we collect about you

The information you give us may include, but is not limited to, your name, address, e-mail address, job title, phone number, personal description, photographs, gender, age, date and place of birth, Twitter, Facebook, Instagram and Linkedin details, favourite listings, books, films, sports, music and food preferences.

4. Data retention: How long does Sophie Clyde-Smith Ltd keep your information?

Sophie Clyde-Smith Ltd will retain information for as long as it is necessary for us to fulfil the purposes that we describe in this policy. With respect to other specific data we hold:

We hold personal information as set out above on file to tailor our marketing efforts until such time as this is no longer needed or a request is made for this information to be deleted.

5. How we may store and use your information

We, and the third party processors we use that act on our behalf such as mailing companies, courier/delivery companies, distribution companies, printing companies or freelance staff or consultants, and software providers which assist us in performing any contract we enter into with you, may collect, store and use your personal information listed above for the following purposes:

• To schedule an appointment to speak with a Sophie Clyde-Smith Ltd team member or consultant about a product or service – with your consent;
• To allow us to better service you in responding to your customer service requests – with your consent;
• To process your transactions – in order to fulfil our contractual duties to you;
• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us – in order to fulfil our contractual duties to you;
• To provide you with information about other goods and services we offer that are similar to those that you have already read, purchased or enquired about – with your consent;
• To notify you about changes to our service – as it is in our legitimate interest to do so;
• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes – as it is in our legitimate interest to do so;
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer – as it is in our legitimate interest to do so;
• To allow you to participate in interactive features of our service, when you choose to do so – as it is in our legitimate interest to do so;
• As part of our efforts to keep our site safe and secure– as it is in our legitimate interest to do so;
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you – with your consent;

A list of such third parties and agents is as follows:

• Eventbrite: an event management and ticketing service
• Calendly: a scheduling service for book appointments
• Moonclerk: used by us to process online payments
• Stripe: used by us to process online payments
• Mailchimp: used to send our newsletter and marketing messages where you have given your consent for us to do so

In addition, if a third party acquires all or part of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency, and other agreements; or to protect the rights, property, or safety of Sophie Clyde-Smith Ltd Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. Third Parties

We do not transfer your Personally Identifiable Information unless we receive prior consent, offer advance notice or are required to fulfil our contractual or legal duties.

This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those third parties agree to keep this information confidential.

We may transfer personal information that we collect from you to third party data processors as mentioned in section 4 which may be located in countries that are outside of the European Economic Area (EEA). This data may also be stored outside of the EEA, or processed by staff operating outside the EEA who work for us or for one of our suppliers.

By agreeing to our Privacy Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary which may include securing legal agreements with third parties to ensure that your data is afforded the same level of protection as described in this Privacy Policy.

If you wish to access any agreements we have in place with third parties including our event partners, you can email us at [email protected]

7. Cookies

Cookies are small data files which are placed on your computer by the Sophie Clyde-Smith Ltd Website and do not collect any personal information about you. The cookies enable us to tailor our service offering (including the Sophie Clyde-Smith Ltd Website) to provide you with products and services which are more relevant to your individual tastes. By accepting the cookies on the website, you are agreeing to their use. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of the Sophie Clyde-Smith Ltd Website. You can read our cookie policy by visiting (add page here) For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.

8. Security

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

9. Your rights

You have the following rights:

• The right to submit a Subject Access Request to ask us to provide you with copies of personal information that we hold about you at any time.
• The right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge
• The right to have your information deleted
• The right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you; and
• The right to complain to the Information Commissioner’s Office at https://ico.org.uk/global/contact-us/.

If you wish to exercise any of the above rights, please write to us at:

Sophie Clyde-Smith Ltd, 97a Cambray Road, Balham SW12 0ER

10. Third party websites

This website contains links to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal information that we collect through this website and cannot be responsible for, and do not accept any liability in relation to, personal information that third parties may collect, store and use through their website. You should always read the Privacy Policy of each website you visit carefully.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, including requests to access or correct your personal information, please contact us at any time by any of the following means:

• Phone us at: +44 (0)7946 146 055
• Email us at: [email protected]
• Write to us at: Sophie Clyde-Smith Ltd, 97a Cambray Road, Balham, SW12 0ER

What are cookies?

Cookies are small files placed on your computer or machine’s hard drive, or in your browser memory, when you visit our website. Welltodo places them there to improve your user experience of the site. They tell us what parts of the site you visit so we can work out what you do and don’t like and what’s most relevant to you. What our cookies don’t do is store any personal or confidential information about you.

What does this site specifically use cookies for?

A list of third party cookies that we use is included below.

Google Analytics cookies:

_ga, _gid, _gat, AMP_TOKEN, _gac_<property-id>

Google Analytics uses these cookies to provide Sophie Clyde-Smith with analytical information about the use of our services.

How do i stop cookies being sent or stored on my computer or machine?

Opting out of cookie usage:

By entering our website, cookies will automatically be sent and stored on your computer or machine. However, you may update your cookies preferences by changing the settings above. Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.